All your delivery options in one location!
What if my package arrives damaged?
We make every effort and take every precaution to ensure that your items are packaged correctly and that they leave our shop in perfect condition. Due to the possibility of improper handling by the carrier, packages unfortunately may arrive in damaged condition.
If damage is discovered, contact The Shipping Mill immediately. Please keep the box and all original packaging material intact. The carrier's representative and/or insurance agent may need to see this for the inspection process. We also recommend photographing the damages and packing materials for additional documentation and proof of loss that we will need to submit a claim. A proof of value and/or receipt of purchase will also be needed. Please note that if severe damage is recognizable upon delivery, you do have the right to refuse delivery - the item will then be returned to our store and we will begin the claim process. We have a very short time frame for filing a claim on your behalf. Please be diligent in unpacking and inspecting your shipment.
DHL has taken great measures to provide customers with an optimal Customs clearance experience. As a result, most shipments are cleared by the time the plane arrives. We've also used our long-standing relationship with Customs to arrange our inbound flight arrival schedule to correspond with the schedules of Custom clearance personnel. This provides the maximum window of opportunity for clearance and the ability to connect with our network for next-day delivery. DHL can manage the Customs clearance process on your behalf and arrange for final delivery.
How do I use the Parcel Proxy service?
Utilizing our Parcel Proxy service is convenient
and easy. Start by contacting us at The Shipping Mill, 920-803-5065, and
we will verify your current contact
information. We will advise you on
how to address your parcels so they
will be accepted at our store. If required,
we will sign for parcels on your behalf and then notify you of its arrival. You then stop in our store at your convenience, pay a minimal fee per package and retrieve your parcels.
Our service offers convenience and peace of mind - knowing that your parckages are not sitting on your porch in the elements while your at work, or missing that important delivery because the Carrier couldn't leave it without a signature - let us be your Parcel Proxy.
Why a Private Mailbox at The Shipping Mill?
WHY DHL EXPRESS - USA?
Often customers question why we highly recommend DHL Express for important or time sensitive
International packages. Getting packages through Customs and into other Countries can sometimes be a complicated, lengthy process. The following article was posted in this months DHL Newsletter and I believe it helps explain why they are so good at what they do.
How do I get a Private Mailbox?
When applying for a mailbox, be sure to bring two forms of identification - the US Postal Service requires that each adult whose name we will be receiving mail for must bring in identification.
Forms of acceptable identification:
-Armed Forces ID
When do the Carriers pick up?